All packages are shipped via UPS. Most ground shipments are shipped out within 48 hours, although during holiday and busy seasons, we reserve the right to extend shipping times.
Express packages are shipped out the day after receipt of the order, unless customer requests otherwise and the order is received early enough to prepare prior to UPS picking up the daily packages. Shipping times are listed in business days. Weekends and holidays do not count toward shipping times. For normal ground shipments, please allow 4 business days to receive your order after it has been processed. When your order is shipped an email with the tracking number is sent automatically to the email address on your account. Once the order is shipped the package becomes your property. If delivery is required by a specific time, please note this in the customer comments section of the order or contact us to make sure we can accommodate your request. We can not ship packages out of the U.S., to P.O. Boxes, or to FPO/APO addresses.
SIGNATURE REQUIRED
Please
be aware that UPS delivers Monday through Friday during normal business
hours. All packages require an adult over 21 years old with a valid
government approved I.D. to sign for the package. This need not be the
addressee of the package; anyone over 21 years of age such as a leasing
agent, doorman, or neighbor can receive the package. If you think this
might be a problem, we strongly encourage you to use a work address for
receipt of your shipment. UPS will make up to 3 attempts to deliver the
shipment, after which the package will be returned to us. Packages
returned to us due to failure to obtain proper adult receipt of goods
will result in an additional shipping charge.
WEATHER CONDITIONS
Wine
can be damaged by temperature extremes. It is your responsibility to
advise us what temperatures are in your area. We reserve the right to
hold your shipment during extreme weather conditions. During the hottest
or coldest parts of the year, it is common for us to delay shipments
until the beginning of the week to prevent packages from being stored
over the weekend in UPS warehouses. Please be aware we can not be held
responsible if you request shipment and the wines travel in climate
outside the acceptable temperature range.